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By clicking “Continue”, you acknowledge that in the past 14 days neither you nor anyone else in your household: (1) has been under active quarantine or isolation for COVID-19; (2) has been exposed to someone who has COVID-19 like symptoms or who has tested positive for COVID-19; or (3) has been sick.
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Mon | Closed |
Tue | Closed |
Wed | Closed |
Thu | Closed |
Fri | Closed |
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Sun | Closed |
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- Xfinity Internet - xFi
- Xfinity TV - X1
- Xfinity Mobile
- Xfinity Home Security
- Comcast Business Mobile
In Store or Online
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- View Your Bill
- Manage Your Account
- Move or Transfer Service
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Prepare For Your Visit
Most, but not all, Xfinity locations offer appointments. If a location offers appointments, there will be a link at the top of this page, below the store address.
Appointments are not mandatory but can help ensure reduced wait times during peak business hours. When arriving, there may still be a brief wait until the next representative becomes available.
Paying a bill? If you don’t need to speak with a representative, no appointment is needed! Xfinity self-service kiosks are located inside all Xfinity stores. Or you can pay your bill online anytime, on any device.
Cancelling one or more Xfinity services? We hate to see you go, but if you have to cancel, we’ll make it easy. In addition to a store visit, you can cancel your Xfinity services in several ways:
- Cancel through Xfinity Assistant
- Cancel over the phone
- Learn about bereavement options
Walk-ins are always welcomed.
New and existing customers should bring a valid government-issued ID.
If you’re signing up for new services, please bring proof of residence. Please note we may be required to run a credit check.
Come prepared to discuss your current services with other providers, including your current data usage.
Be sure to bring your latest bill from your current mobile carrier so we can find ways to save you money with Xfinity Mobile.
Download the Xfinity app prior to your visit. We’d love to walk you through how it works and all the ways it enhances your services. Visit xfinity.com/apps to explore our apps and self-service options.
Review the differences between user roles. Not all household users are authorized to make changes to an Xfinity account.
To pick up or exchange equipment, the Primary User or Manager on the account must be present.
If you are simply returning equipment, anybody can drop it off for you at one of our Xfinity stores.
If you are not already an Xfinity Mobile customer, be sure to bring your latest bill from your current mobile carrier so we can find ways to save you money with Xfinity Mobile.
Check out the savings calculator to see what you can save when you switch to Xfinity Mobile.
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Please bring all phones and devices you would like to add to your plan, and be prepared with your account number and pin.
Apple users: Please bring your Apple ID and password, and back up your current device prior to your visit.
For trouble shooting tips to try at home, go to Xfinity.com/mobile/support
Have questions about your Xfinity services? We’re here to help find the best solutions to keep you connected. Before you visit, there are a few tips we’d love to share:
- For quick solutions to some common questions, visit Xfinity.com/support
- Check for local outages at Xfinity.com/outage
- Download the Xfinity app prior to your visit. Visit xfinity.com/apps to explore our apps and self-service options.
Canceling one or more Xfinity services? We hate to see you go, but if you have to cancel, we’ll make it easy. In addition to a store visit, you can cancel your Xfinity services in several ways:
- Cancel through Xfinity Assistant
- Cancel over the phone
- Learn about bereavement options
You must be an existing Comcast Business Internet customer in order to sign up for Comcast Business Mobile. If you don’t currently have Comcast Business Internet, visit business.comcast.com to get started.
Here are a few things to bring with you to ensure a smooth visit: Your account number, a credit card connected to your Comcast Business account, and your photo ID.
If you do not have your account number, log into My Account to access all your account information.
As part of our ongoing commitment to keeping families connected to the Internet, Xfinity is proud to participate in the federal Affordable Connectivity Program (ACP). Qualified households can receive a credit of up to $30/month (up to $75/month in Tribal lands) towards Internet and mobile service.
We've made it easy for new and existing customers to apply this credit towards Xfinity Internet, Internet Essentials, and Xfinity Mobile services.
Before visiting a Retail store, you can check your eligibility and learn how to apply for ACP.
Customers do not have to wear a face mask unless otherwise required by federal, state or local municipality mandates.
By visiting a store, you acknowledge that in the past 14 days neither you nor anyone else in your household has been under active quarantine or isolation for COVID-19
Store Services
In Store Demos
Pay Your Bill
Manage Your Account
Move or Transfer Service
Get connected to the Xfinity 10g Network. Do more of what you love with a fast and reliable connection, plus add the xFi Gateway and enjoy ultimate control of your home WiFi network.
Internet Availability at Your Address
Mobile Service in San Jose, CA
Enjoy nationwide 5G coverage on the latest phones, or bring your own and save with Xfinity Mobile. Get four lines of Unlimited for just $25/mo. each.
Shop Mobile Service
Enjoy live TV, On Demand, sports, and your favorite streaming apps all in one place with Xfinity TV. Never miss a minute with a DVR you can watch anytime, anywhere.
Learn More
Say it to search it
Say it and see it with our award-winning Voice Remote. Easily search across all your content and apps to find to quickly find and watch what you love.
Keep the people and places you care about safe with protection solutions from Xfinity Home. Enjoy total flexibility and no term contracts with Self Protection, starting at only $10/mo.
Learn More
Keep watch with Xfinity Cameras
Easily keep an eye on your home from anywhere with Xfinity Cameras and the Xfinity app. Get notified when your camera detects motion in real time, including live HD video with night vision capabilities.
Comcast Business provides big business capabilities and innovation at affordable prices for small businesses to enterprise. Powered by the nation’s largest Gig-speed network, Comcast Business delivers fast connectivity through advanced business Internet, phone, TV, video monitoring, and cloud solutions.
Introducing Comcast Business Mobile, our new mobile service designed to perform for your small business
Restrictions apply. Not available in all areas. Requires post-pay Comcast Business Internet service. Up to 10 lines. Equip., intl. and roaming charges, taxes and fees, including regulatory recovery fees, and other charges extra, and subj. to change. $25/line/mo. charge applies if one of the following postpay services is not maintained: Comcast Business TV, Internet or Voice. Pricing subject to change. In times of congestion, your data may be temporarily slower than other traffic. After 20 GB monthly data use, speeds reduced to a maximum of 1.5Mbps download/750 Kbps upload. A minimum $15.00 charge applies per month, per account for By the Gig lines, regardless of data usage. Charges apply to each GB or partial GB of shared data. No rollover data. For Comcast Business Mobile Disclosures visit: http://www.xfinity.com/mobile/policies/broadband-disclosures. Bring your own phone limited to select eligible phones and requires activation of new Comcast Business Mobile line. Comcast Business Mobile utilizes the highest ranked network from RootMetrics® 2H 2020 U.S. report. WiFi networks not tested. Results may vary. Award is not an endorsem*nt. © 2021 Comcast. All rights reserved.
On the most reliable network with nationwide 5G included at no extra cost. Mix & match data across lines, with Unlimited data for $30/line/month when you get 4 lines. Switch and see if you can save up to $500 per year on your wireless bill.Savings based on optimized pricing. Comcast Business Internet required. Reduced speeds after 20 GB of usage/line. Actual savings may vary.
About the Xfinity Store by Comcast Branded Partner - Coming Soon San Jose
Make Xfinity your internet provider in San Jose, CA! Visit your closest Xfinity store to discover Internet, cable TV, streaming, home security, and wireless deals in your area. Chat with an Xfinity representative and find a cable package that works for you. With Xfinity X1, you'll enjoy the ultimate entertainment experience including live TV and sports, thousands of shows and movies On Demand, and all your favorite streaming apps all in one place. Easily search across all your entertainment with the award-winning Xfinity Voice Remote. If cable bundles aren't for you, explore Xfinity Flex, our 4K streaming box that comes free with any Xfinity Internet package. Stream all your favorite apps like Netflix, Hulu, Disney+ and more––plus, thousands of free TV shows, movies, and documentaries come included with Flex. Once you've chosen your Internet and entertainment bundle, explore our whole-home security solutions.
Products
In Store or Online
Nearby Xfinity Stores
1566 Monterey Rd
Unit 20
San Jose
CA 95110
US
Xfinity Store by Comcast
2394 Evergreen Pl
20
San Jose
CA 95122
US
New Store Coming Soon
Xfinity Store by Comcast Branded Partner
1600 Saratoga Ave, Ste 32
San Jose
CA 95129
US
Xfinity Store by Comcast
2098 El Camino Real
Santa Clara
CA 95050
US
New Store Coming Soon
Xfinity Store by Comcast Branded Partner
1566 Monterey Rd
Unit 20
San Jose
CA 95110
US
Xfinity Store by Comcast
2394 Evergreen Pl
20
San Jose
CA 95122
US
New Store Coming Soon
Xfinity Store by Comcast Branded Partner
1600 Saratoga Ave, Ste 32
San Jose
CA 95129
US
Xfinity Store by Comcast
2098 El Camino Real
Santa Clara
CA 95050
US
New Store Coming Soon
Xfinity Store by Comcast Branded Partner
5353 Almaden Expressway, San Jose CA 95118
Xfinity Store by Comcast Branded Partner - Coming Soon
Closed Today Closed Today Closed Today Closed Today Closed Today Closed Today Closed Today
Contact Us
5353 Almaden Expressway,
STE 33E,
San Jose, CA 95118
Book Appointment