Heartland Prowler Travel Trailer RV Reviews on RV Insider (2024)

Amy Parrish

Florida, USA

Reviewed on May 1, 2024

Bought new. Shower/bath floor feels like you will step through. Water shoots out the fresh water intake when full. First trip home off lot found wires hanging down underneath and black tank pull missing. Foil is peeling off the cabinets and wall coverings are bubbling and tearing at the seams. Trim is falling off the walls. Mirror in bathroom fell off the wall. Plastic pucks were left in the air vents so first summer barely any air flow. Construction debris left under all three mattresses and inside of booths (metal shavings, screws, wood fibers). Pony wall in living room loose. Top piece on back of bench coming off. Stair legs were beaten into place; took my husband three days of pulling on them to get them out and are so bent they are unusable. The caulk job on the roof is messy, thick and looks like small mountains with peaks and valleys- directs water directly towards vent and pools water. Seal on kitchen window buckled the first month. NO SOUND DEADENING; outside you can hear complete conversations and even if someone burps inside and bathroom noises (per two neighbors at different campgrounds). Blue Compass in Gainsville FL tried to submit claims but all were rejected as past one year warranty (by 5 weeks or so), were lifestyle causes or humidity. Never buy a Heartland product. NEVER!!!!

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Belinda Herring

Florida, USA

Reviewed on April 6, 2024

We bought a new 2022 Prowler 320BH. We have had it 2 years. It has been a nightmare. First the fridge would either shoot a code or not work at all, it took the dealer 14 months to figure out the problem. Then we were going down the interstate and the underbelly started to fall off. The seals around the slides on the inside kept falling off. The bedroom door won’t stay in the tracks. The floor inside the door keeps coming up the take on the walls keeps peeling. It has been in the shop a total of 18 months so we have only have 6 months of use. We have been very disappointed in this RV. Definitely will never buy another Heartland product. We had to fight them to get the repairs done even though they were all covered by warranty. The dealer was no help at all.

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Mandy Jones

Oklahoma, USA

Reviewed on January 7, 2024

Bought new, from day one getting it home noticed issues. Poorly made, no cabinet space. Less than a year in and roof leaks, walls stay wet inside and moldy. Heater works when it wants, propane regulator went out the first winter. Oven won’t stay lit. Water pours out the holding tank inlet if the water pump is turned on. Oh did I mention no damn insulation at all. Yes I know because the walls stay wet and shag so you can pull behind it and see no insulation. I started calling heartland after I got it, the refuse to fix because I didn’t not coat my RV. I didn’t even have 3 months, why would I need to coat a new RV that wasn’t even a year old? Price of crap trailer and company. Possible lawsuit if you ask me.

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RONALD BONEBRIGHT

Reviewed on June 26, 2023

Purchased new in May 2023. Model year 2022 the unit was new. First 3 weeks had to go back in for a staple on the bottom of the booth was hanging down causing a tear in the kitchen floor when the slide goes in and out. The rear stabilizer jacks were missing so the dealer robbed them off another camper. The rear stabilizer is not working correctly. The outdoor shower was leaking from the factory. It filled the bathroom floor with water and the pump kept pumping to build up pressure in the lines. It was the fitting on top of the outdoor faucet was loose. The toilet didn't hold water so when the wind is blowing you get the smell of the tank in the bedroom and bathroom. Many screws missing in the interior and doors / covers misaligned. The quality is terrible on the workmanship. for MSRP of $48K you should get a better class of unit. Now I have taken it out for the 4th of July and the Air Conditioner will not keep up. The inside of the unit was up to 86 degrees. I have a dog and contacted the dealer and they said they couldn't do anything until it was brought back in. I was ready to take the unit and drop it off at the door. Hope this helps someone else. Many other small items like wallpaper and wall panels.

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Belinda

Reviewed on May 31, 2023

We purchased a 2022, prowler 320 bunkhouse in March 2022. We have had it 14 months. It has been in the shop numerous times. It has been in the shop for seven months on different occasions. Went in the shop in December 2022. We got it back April 2023. . The issue with the fridge was still not resolved, We were going down the interstate when another driver alerted us to the fire that the underbelly and wiring was coming out from under the RV. It is in the shop now and we are having issues since it is out of the 12 month warranty. Customer service is no help, warranty department is no help, can’t get a supervisor to talk to you. This was $40,000 thrown in the trash. Would really not recommend a Hartland product to anybody.

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Doug miller

Reviewed on March 28, 2023

Brought this trailer brand new from giant RV in Murrieta CA all major components work, the queen bed is cut a foot shorter than the mattress and four inches on the side of the bed (been told from heartland that's normal) the dinnette chairs were falling apart, the table came loose from the floor, the cabinets paper is coming loose, the stove was not screwed down and been bent and misaligned, the door frame is bent and bubbles up the frame in bathroom is loose, the bathtub surround is not sealed down.

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Thomas Kinkade

Ohio

Reviewed on June 4, 2022

We have had the RV for 5 yes and was fairly happy until we hit something in the road and the hanger for the leaf spring tore away from the frame the cheap metal frame (lipport) actually ripped. Very little rust and the weld stayed intact we since have been told lipport has a bad record for their steel. We will not buy another RV with lipport steel frame.

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David Martin

Louisiana

Reviewed on May 28, 2022

This trailer was given to us from FEMA as we lost our roof on our home from Hurricane Ida. We needed a large trailer since there are six of us in our family. The toilet was installed wrong from the getgo and leaked onto the floor which in turn rotted the OSB wood floor under the vinyl. A bunch of jack legs let me tell you.Since December we’ve had A/C trouble with the unit freezing up.Finally had the unit replaced and #2 was defective. Number #3 works better but I finally figured out the ductwork sucks monkey breath! It’s not the a/c but the ductwork that prohibits airflow!It’s 87 degrees in here with south Louisiana heat radiating through the roof. At night we finally get cold and sleep well.Most days we go in the house cause that a/c still works!

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Kenny

Florida

Reviewed on May 7, 2021

This RV is less than a year old and began having several leaks in roof, at slides, trim/weatherstripping falling off, shower leaking and only been used by kids a couple times (no one heavy) but leaks all over into kitchen, wall is bowing behind sink, outdoor kitchen falling apart, floors mark/scratch up from slide terribly, lighting issues, jack issues, these trailers are garbage and they don't stand behind their products one bit. To not try to make right a unit that is less than a year old, but because I am the second owner is ridiculous. Roofs should not leak that quickly. It's barely even been on the road, mostly been parked at one location. They don't care because they are selling so many RVs, but I can tell you NEVER AGAIN for me and I hope I can convince many others to never touch a Heartland unit.

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Minnie truax

North Carolina

Reviewed on September 7, 2020

I have 2016 PROWLER 30P RLS.MODEL 5SFPB352OGE313659The Rear Window leaked and the flooring is bad. Had a gentleman company review it the window was not installed properly. And Heartland will not repair it. The cost of the repair is $2,700

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